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I recently had a Birthday. Along with that comes birthday cards from loved ones, a stream of facebook well wishes, cards, texts and even a few phone calls.   One of the emails I found especially creepy was from Quicken. When we were looking to move maybe 4 years ago, we spoke to Quicken Loans. We didn’t use them for anything besides and inquiry and confirmation that they have great margins on their loan products (ie: way expensive).   Something must have changed in my spam filter because the email got through to me, a rarity, but it does happen.   I opened the email and felt annoyed and like I wanted to move to the EU so I could have Intuit remove my data under GDPR regulations. Here’s why I felt that way.  
  • Quicken must have stored my data from 4 years ago
  • Cross referenced it with their marketing department.
  • Felt they knew me well enough to reach out to me on my birthday and that I wouldn’t be smart enough to remember how I gave them my info.

The question becomes… when does it cross the creepy line?

This changes for all people, but ask 5 people using a scenario. ie: If you applied for a mortgage or credit card 4 years ago, is it creepy to send a BDay card? Can we publish security footage of our customers? Can we send you a serving spoon if you visit our cooking class? Would it be too much if I did this is the basic question. Like Yelp ratings, take the average of 5 – 10 comments and you probably have elements of truth in there.  

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