Matthew Mandell | 11/03/2010

Lacoste Customer Experience: How to Anger Customers

Lacoste Clothing company is awful and has painful customer service. How to lose customers efficiently.

Matthew Mandell | 07/16/2011

Live Crab Vending Machine

Anytime you think an idea is too far fetched, take a look at this video. JapanProbe dot com Uploaded by pubjapaned. –

Matthew Mandell | 10/25/2010

How to Succeed with Virtual Assistants

Understanding the total cost of your actions has been an obsession of mine of late. Perhaps this want to understand the total cost was brought on by my MBA. Perhaps it was by Strategic Coach, or by being a mentor at Founder Institute. Whatever the case, a shift has occured.

Matthew Mandell | 10/18/2010

When Deals Go Bad

A friend called recently and recounted a deal that fell apart after four months of negotiation. The question posed to me was, “What lesson can I take from a deal gone bad?”

Matthew Mandell | 09/20/2010

Who Cares About Email Trends?

“I’m seeing lots of new services and lots of articles on graphing your inbox and such. Stuff about analytics. What’s the point?” This is the start of the journey. This is online email meeting FireFox’s add-on platform of years ago.

Matthew Mandell | 03/09/2010

Chat Roulette

Perhaps I am behind the internet by a few weeks, but Chat Roulette has now entered my life. There is a certain amount of trepidation with which I approach this technology. When I approach a stranger in real life, there is an acknowledgment and a nonverbal communication that cannot be replicated online.

Matthew Mandell | 02/23/2010

Marketing Ideas

One of my main focuses and mindshare over the past few weeks has been working on an integrated marketing strategy. While moving around the tubes, I found the video below.

Matthew Mandell | 02/18/2010

FatFree CRM & QuickBooks

Having been in the internet works with over 100,000 transactions, I have found a big problem with online and accounting. No accounting system I have found integrates well with traditional computer accounting systems.

Matthew Mandell | 02/16/2010

Welcome

Matt Mandell, a successful entrepreneur who has built, operated and exited a few startups in my twenty and some change years. First blog post.